The Smorgon Way has been documented to ensure there is no mystery as to the Smorgon values and management style. Our values are all about openness, honesty, group decision making, commitment and a drive for continuous improvement. Our way of doing things is characterised by energy, drive and a sense of urgency.

The following values are the cornerstone of “The Smorgon Way” and so our personal behaviour must reflect them:

• Two heads are better than one and therefore, key issues will involve consultation and discussion.
• Everyone has a right to be heard in a non threatening environment and there is an expectation that the truth will be told.

These key values are underpinned by the following:

• Our word is our bond. We will demonstrate a high level of personal integrity.
• We are committed to satisfying customer needs and we expect to grow and develop the business which in turn will increase shareholder value.
• There will be “No Surprises”.
• We will be results oriented by defining and measuring performance.
• Relationships with employees will be mutually beneficial based on equality, trust and a commitment to safety, individual development and well being.
• We will promote teamwork and show consistent leadership.
• We have a right to know how we are doing, and to be encouraged and supported to reach our potential.
• We encourage behaviour that reflects the pursuit of quality and continual improvement in all our activities.
• We will show respect for one another and for those with whom we deal.
• We will be pro-active corporate citizens.